Japan Crafts will refund or replace any product which is faulty or you are not entirely satisfied with. The product must be in its original condition and packed appropriately, returned and include the following information:
1. proof of purchase ie. copy of invoice or receipt
2. reason for return clearly stated
3. preferred course of action stated. ie. product replacement or refund
Goods must be returned to Japan Crafts, P.O. Box 740, Lane Cove, NSW 1595, Australia within 30 days of receipt if a replacement or refund is sought.
As our orders are processed and despatched within 1 to 2 days from receipt we can only accept cancellations if made prior to the products leaving our premises.